Shipping policy

Shipping Policy

At NUKNUK Limited, we’re committed to providing you with a smooth and transparent shopping experience. Below you’ll find details about our order processing times, delivery timelines, and policies.

Order Processing

  • Orders are processed within 1–5 business days.
  • Some items may take longer if they are shipped from our international fulfilment partners.

Delivery Times (UK Only)

We currently ship to addresses within the United Kingdom only.
Typical delivery windows are:

  • Standard products: 5–10 business days
  • Made-to-order or international items: 10–20 business days

⏱ Please note: Delivery times are estimates and may vary due to courier delays, customs clearance, seasonal demand, or unforeseen circumstances.

Shipping Costs

  • Shipping fees (if applicable) are shown at checkout before payment.
  • From time to time, we may offer free shipping promotions, which will be clearly displayed.

Tracking Information

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (if available).
  • Tracking updates may take up to 5 business days to appear.

Split Shipments

Your order may arrive in more than one parcel if items are shipped from different fulfilment centres. Each parcel will have its own tracking (if available).

Delays or Missing Items

  • If your order has not arrived within 20 business days, please contact us at info@nuknuklimited.com.
  • We will investigate and resolve the issue promptly.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please email info@nuknuklimited.com within 48 hours of delivery. Include:

  1. Your order number
  2. Photos of the item
  3. A short description of the issue

We will arrange a replacement or refund where appropriate.

Shipping Address Changes

  • Please ensure your shipping address is correct at checkout.
  • If you need to make changes, contact us immediately.
  • We cannot update addresses once an order has been processed.

Contact Us

For any shipping or delivery questions, you can:
📧 Email: info@nuknuklimited.com
📞 Phone: 07393535758
🌐 Visit: Contact Us