Privacy policy

Privacy Policy
Last updated: 25 August, 2025

This Privacy Policy describes how NukNuk Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.nuknuklimited.co.uk (the "Site") or interact with us in relation to our services (the "Services").

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. Any updates will be posted here, with a revised "Last updated" date.

How We Collect and Use Your Personal Information

Information You Provide Directly:
- Name, email, address, and phone number
- Billing/shipping details and order history
- Login details if you create an account
- Messages or inquiries sent to our customer support

Information We Automatically Collect:
- Device/browser type, IP address, location (approximate)
- Page views, time spent, and interaction data
- Information collected via cookies and similar technologies

Information From Third Parties:
- E-commerce and fulfilment platforms (e.g., Shopify)
- Payment providers
- Advertising/analytics tools

Legal Basis for Processing (GDPR – Article 6)
We process your personal data based on:
- Performance of a contract (Art. 6(1)(b)) – to fulfil orders and manage your account
- Consent (Art. 6(1)(a)) – for marketing emails and non-essential cookies
- Legitimate interests (Art. 6(1)(f)) – for analytics, fraud prevention, and service improvement
- Legal obligation (Art. 6(1)(c)) – where required by law

Cookies and Tracking Technologies
We use cookies to:
- Operate and secure our website
- Remember preferences and enhance functionality
- Analyse usage and improve performance
- Personalise marketing (only with consent)

A cookie banner appears when you visit our site. You may accept or customize cookie settings. You can manage your preferences at any time.
For further information, see Shopify’s Cookie Policy.

How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate order updates and customer service replies
- Improve the shopping experience and website performance
- Send marketing emails (only with consent)
- Prevent fraud and maintain site security

How We Share Your Information
We may share your data with:
- Our platform and service providers (e.g., Shopify, couriers, payment processors)
- Advertising and analytics platforms (only with consent)
- Legal or government authorities where required
- Our business partners or affiliates (only with consent)

We do not sell your personal data. All marketing or tracking activities are performed in line with your consent and applicable laws.

TikTok Advertising Tools
We use TikTok Pixel and related tools to track visitor interactions and improve advertising. These tools may collect device and behavioural data (e.g., purchases, page visits).
Data is shared with TikTok to personalise and measure ads.
Learn more at TikTok’s Privacy Policy.

Children’s Data
Our site is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us for deletion.

Security and Retention
We use reasonable security measures to protect your information.
Your data is retained as long as necessary for the purposes described, or as required by law or business operations.

Your Rights (UK & EU Residents)
You have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent (for marketing or cookies)
- Request a copy of your data
- File a complaint with your local data protection authority

To exercise these rights, email info@nuknuklimited.com with the subject line: Privacy Request. We may verify your identity before responding.

International Transfers
Your data may be transferred outside the UK/EU. Such transfers are safeguarded by Standard Contractual Clauses or other appropriate mechanisms.

ICO Registration

NukNuk Limited is registered with the Information Commissioner’s Office (ICO) as a data controller under the Data Protection Act 2018, demonstrating our commitment to protecting your personal information in accordance with UK GDPR.

ICO Registration Number: ZB940170
View our certificate: Download ICO Certificate

Contact
Data Controller: NukNuk Limited
Email: info@nuknuklimited.com
Address: 25 Leighton, Peterborough, ENG, PE2 5QB, United Kingdom